Cancellation policy

1. General provisions

1.1 These cancellation guidelines apply to all orders placed with Jungkraut AG, Baarerstrasse 2, 6300 Zug, Switzerland. By placing your order, you accept these guidelines.

1.2 You can cancel an order as long as it has not yet been shipped. After shipping, cancellation is no longer possible; the rights of withdrawal and return apply.

2. Cancellation before shipping

2.1 To do so, contact us as quickly as possible via our contact page, by email to hello@jungkraut.com or by phone on +41 44 515 60 08 – with your order number.

2.2 If the order has not yet been shipped, we will confirm the cancellation and you will receive a full refund of the purchase price within 14 days of confirmation.

3. Cancellation after shipping

3.1 After shipping, cancellation is no longer possible. In this case, you can make use of your right of withdrawal as described in the withdrawal instructions.

3.2 If you refuse to accept the delivery, the return shipping costs are deemed to be borne by you, unless the delivery was faulty or damaged.

4. Cancellation by Jungkraut AG

4.1 Jungkraut AG reserves the right to cancel an order if the ordered items are not available, a pricing error has occurred or fraudulent activity is suspected.

4.2 In these cases, we will inform you as quickly as possible; payments already made will be refunded in full.

5. Personalised products

5.1 Orders for personalised products can no longer be cancelled once production has started.

5.2 Cancellation is possible before production starts; you will receive a full refund.

6. Contact

Jungkraut AG
Baarerstrasse 2
6300 Zug, Switzerland
Email: hello@jungkraut.com
Phone: +41 44 515 60 08
Contact page

7. Final provisions

7.1 These cancellation guidelines are governed by Swiss law. The place of jurisdiction is Zug, Switzerland, to the extent permitted by law.

7.2 Jungkraut AG may amend these guidelines at any time. Amendments apply from publication on the website.

Version: July 2026