Shipping & returns

Fast to you.
Easy to return.

Your order leaves our warehouse within 24 hours on working days. Delivery is from our warehouses in Rothrist (Switzerland) or Hamburg (EU). If something isn't right, returns are free.

Start your routine

How shipping works

From the mountain straight to you.

  1. 01

    Place your order

    We process your order within 24 hours of payment (Mon to Fri, excluding public holidays).

  2. 02

    Shipping & tracking

    We ship with DHL (EU) or Swiss Post, climate-neutral wherever possible. You'll receive your tracking number with the shipping confirmation.

  3. 03

    Delivery

    Delivery time depends on your address. As a rule, delivery takes 2-3 working days. See the overview below.

Shipping costs & delivery times

Transparent. No surprises.

Deliveries to Switzerland and the EU include VAT, with no customs duties or other surcharges.

RegionShipping costFree fromDelivery timeShipped with
Switzerland5.90 CHF60 CHF2–3 working daysSwiss Post
Germany3.90 EUR60 EUR2–3 working daysDHL
Austria5.90 EUR60 EUR3–5 working daysDHL
EU5.90 EUR60 EUR3–5 working daysDHL

Partial deliveries are possible at no extra cost to you.

How returns work

Returns in three steps.

  1. 01

    Register your return

    Get in touch within 30 days of receipt via our contact page and tell us your order number and the items you'd like to return.

  2. 02

    Receive label & post

    You'll receive a prepaid return label. Pack the parcel, post it, done. We cover the return costs.

  3. 03

    Refund

    Once your return arrives, we refund the amount to your original payment method within 14 days.

Frequently asked questions about shipping & returns

How quickly is my order shipped?

We process orders within 24 hours of payment (Mon to Fri, excluding public holidays). Delivery takes 2 to 3 working days in Switzerland and Germany, 3 to 5 working days in Austria and the EU.

What does shipping cost?

Jungkraut ships free on orders from 60 CHF/EUR. Below that: 5.90 CHF in Switzerland, 3.90 EUR in Germany, 5.90 EUR in Austria and the EU.

Are there customs charges?

No. Deliveries to Switzerland ship from Switzerland; deliveries to Germany, Austria and the EU ship from our warehouse in Germany. VAT is included in the price.

What does a return cost?

Nothing. After registering via our contact page you'll receive a prepaid return label; Jungkraut covers the return costs.

How long do I have to return an item?

30 days from receipt of your order. For first-time skincare purchases, the 30-day satisfaction guarantee also applies, with returns accepted even for opened products.

When will I receive my refund?

Within 14 days of your return arriving, to your original payment method. Depending on your payment provider, the credit may take a few extra days to show.